Aide Journal Support

Last updated: 7 September 2026

Aide Journal turns your voice into finished notes — transcribed, polished and summarised automatically. This page covers the questions that come up most.

Getting started

Open Aide Journal and tap the record button to start recording straight away. Say what's on your mind and tap stop. Aide Journal transcribes the audio, polishes it into clean text, and writes a title and summary — then saves it to your journal.

Do I need an account?

Not to get started. Open Aide Journal and record — there's nothing to sign up for, and your notes are stored on your device. An account comes later, for the features that need one, such as using your journal across devices.

Does it work offline?

Recording works offline, but transcribing and polishing a recording needs an internet connection, because that step runs in the cloud. If you record offline, process the note once you're back online.

How much does it cost?

Aide Journal is a subscription, with a weekly plan and a yearly plan. The weekly plan starts with a free trial if you have not used one before. Prices are shown in the app before you subscribe, and they vary by country, so the app is the place to check. There is no free tier.

How do I cancel?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Aide Journal. Cancel at least 24 hours before the period ends to avoid the next charge. Access continues until the end of the period you have paid for. Deleting the app does not cancel a subscription.

I subscribed but the app still asks me to

Tap Restore Purchases on the subscription screen, or in Settings inside the app. That re-checks your Apple Account. If it still does not unlock, make sure you are signed in with the Apple Account you bought it with, then email us the date of purchase and we will help.

Are my recordings private?

Your recordings and notes stay on your device. To transcribe and write them up, the audio is sent securely to our processing service and on to OpenAI. It is held only until it has been processed, then deleted, and in any case no longer than 24 hours. See our Privacy Policy for the full detail, including the services we use.

How do I delete a note, or all my data?

Delete an individual note in the app. To remove everything stored locally, delete the app. Our backend holds only anonymous usage and purchase records with nothing that identifies you.

Contact

Something not covered here, or a bug to report? We read every message.

SUMMERCLOUDE PTE. LTD. — registered in Singapore
[email protected]